We welcome communication with parents and carers. 

If something is unclear, or worrying you then please do let us know, as we all want the same thing – happy children who are learning successfully.

Our school office is open during term times, from 08.10am to 3.10 pm.  Outside these times, you can leave us a voicemail or send an email.

What to expect from TGFS Staff

• Our communication will be kind, polite and professional. 
• We aim to be clear in our communications.
• We aim to reply to all communications within 5 working days.  Sometimes things may take a little longer, but we will let you know if this is the case.
• We will listen to any worries or concerns.
• We can't give details about children other than your own, but we can talk about things that are affecting your child.
• We will meet with one family at a time to talk about children.

How TGFS communicates with Parents

• Our main channel of communication is email from office@tgfs.org.uk
• Our website is used to communicate information about policies, curriculum, term dates and events.  There is also statutory information on the website.
• Year groups send out termly newsletters (or more frequently for Reception).  These will come via email.
• Sometimes, if we need a signature or if the information is better in hard copy, we will send a letter home.  
• If we need to talk to you quickly, we will ring you using the contact number you have given us.

We never communicate via WhatsApp or social media.  All social media is blocked on site for the safety of our pupils. 

What we expect from Parents

• Communicate with school clearly and respectfully.
• Share concerns with us quickly so that we can resolve things and support your child.
• Understand that we have policies and procedures we need to follow.  
• Keep your communications with us about your child private, and respect the privacy of other families.  Other parents may share your views but your communications with us should be specific to you and your child.
• Remain calm during communications - small children are easily frightened by raised voices.
• Avoid using AI to generate emails or complaints to school.  We would much rather talk to you.

Sharing your complaint on social media/WhatsApp can be harmful to those involved and will not lead to a quicker resolution.

How Parents can communicate with us

• Teachers are happy to speak to parents after school.
• If you don't do the school run or want a more private chat, call or email the school office and ask for an appointment with the class teacher.
• Parents can call or email the school office and ask for a call back from the class teacher.  Class teachers will call back when they are not teaching - this may be at the end of the school day.
• Mrs Talbot or Ms Gregory are usually on gate duty every morning and are happy to chat.  
• Mrs Turner in the school office will make an appointment for you to see Ms Gregory or Mrs Talbot if you pop in, call or email.

Feedback, Concerns or Complaints

• First speak to your child's class teacher.  They know your child best and can often reassure you, let you know what is happening in the classroom or at playtime and make some adjustments to support your child's friendships or learning.
• After you have spoken to the class teacher, if the issue is not resolved then please contact the school office and ask for an appointment with Ms Gregory (Deputy Headteacher).  
• For whole-school issues, policy questions and if issues have not been resolved by other staff then please contact Mrs Turner for an appointment with Mrs Talbot (Headteacher).

ParentKind have put together a leaflet on this subject, setting out steps parents can take to resolve things.  Click below to read it.

We also have a complaints procedure, also attached below.